In a market where uptime is everything, the difference between getting a truck on the road today or next week often comes down to what happens behind the scenes. DLL says that’s where its quiet advantage lies: long‑tenured specialists who move complex deals with speed and precision — and who understand transport inside out.
DLL is no stranger to Australia’s transport landscape. The global asset‑finance provider combines international scale with a strong local footprint, a Net Promoter Score of +59 in ANZ (vs a sector average of +27), 300+ employees across the region, and a 91.1 per cent retention rate.
For dealers and fleet operators, that consistency means they’re not re‑explaining their business every few months.
“Transport is unforgiving on timelines,” says Stephen Denlow, national sales lead Transportation.
“When an operator wins a contract or needs a replacement vehicle, we treat every deal like someone’s business depends on it, because it does.”
The ‘human engine’ behind fast decisions
While frontline sales teams close deals, DLL says its sales support specialists are the true engine of speed — coordinating applications, documentation, credit queries and settlements across multiple assets and stakeholders.
Morena Charara, Sales Support manager, describes her team’s mission simply:
“Our job is to remove friction so operators can move faster. Most people only see the approval or settlement; they don’t see the hundreds of micro steps we take to keep a transaction clean and moving.
“We absorb the complexity so dealers and customers don’t feel it.”
Khadija Cheema, Sales Support specialist, adds:
“We live in the details: matching structures to cycles, getting documents right the first time, and staying on the phone with dealers until the last box is ticked. It’s not glamorous, but it’s why trucks get delivered on time.”
Consistency that operators can feel
High tenure and retention are not just HR metrics for DLL, they’re a promise of service standards.
With over half of ANZ staff at five or more years’ tenure, DLL can keep the same specialists on a dealer portfolio year after year, preserving context and accelerating decisions.
“Dealers value knowing exactly who will pick up the phone,” says Lauren Kelly, Sales Support specialist.
“If a business manager calls us about a prime mover they financed two years ago, they’re often talking to the same person who structured that deal. That continuity lets us say ‘yes’ faster or explain a ‘no’ with options.”
That continuity is reflected in DLL’s customer metrics: NPS +59 in ANZ (vs industry +27), with further investment in Customer Effort Score (CES) from 2026 to track and reduce friction even more.
Built for transport, not generic lending
DLL’s team insists that trucks are not just “another asset class.” Between uneven cashflows, seasonal demand, and differing residuals across prime movers, rigids, tippers, trailers and used stock, transport finance rewards nuance.
The way an asset is used, the work it performs, and the revenue it generates all influence how it should be financed.
That complexity is exactly where generic lending models fall short and where DLL’s transport specialist teams add value.
By combining sector knowledge with hands-on sales support involvement early in the process, DLL can give dealers and operators clarity on what structures will work before a deal reaches the quoting stage.
“Buying a rigid or a prime mover isn’t the same as buying a B-double,” says Denlow.
“Our advantage is deep sector knowledge and the ability to tailor structures to how transport actually runs.”
That early clarity has a direct impact on deal momentum. Corey Donnell, Account Manager Transportation, sees it play out daily at dealer level.
“When a dealer knows what’s financeable on day one, they can position the right structure before a quote turns stale. It keeps momentum in the deal and confidence high for everyone, especially the customer,” Donnell says.
Why operators are transitioning to DLL
Put simply: people who stay, processes that fit transport, and proof points that hold up.
With 50+ years in vendor finance globally and active support across 25+ countries, DLL says its model is designed to be an extension of the dealer network, present when speed is essential, and steady when conditions tighten.
Morena sums up the sales support ethos: “We measure a good day by transportation assets delivered and operators moving. If the deal felt simple to the customer, we’ve done our job.”
If you want to find out about DLL’s transport financing solutions click here.
*** Finance is provided by De Lage Landen Pty Limited (ABN 20 101 692 040) (DLL). Equipment to be used for business purposes only. Subject to DLL’s standard credit criteria, fees and terms and conditions apply.