Dedication to the business, attention to detail and level of aftersales focus noted
The 2019 Isuzu Trucks National Dealer of the Year award goes to Western Australia’s South West Isuzu of Picton, near Bunbury, Isuzu Australia Ltd (IAL) announces.
Three other award categories were decided during the annual National Dealer Meeting held in Sydney, including Sales, Service and Parts awards for top performance during the year.
The National Dealer of the Year award recognises combination of sales, customer support and service.
“Dealer principal Darren Sprigg and the South West Isuzu team exemplify what it means to be an Isuzu Trucks dealer,” IAL MD and CEO Hiroko Yaguchi says.
“South West Isuzu’s win as the National Dealer of the Year is testament to not only their dedication to all aspects of the business, but also their attention to detail and level of aftersales focus.”
Yaguchi also notes the healthy competition amongst dealers in the vast Isuzu Trucks national dealer network.
“We have the very best people in the business, all around this country, and we recognise their collective commitment and efforts last year,” she says.
Read how Isuzu Australia has launched an innovation unit, here
Isuzu Trucks Sales Dealer of the Year went to Major Motors, and the Parts Dealer of the Year award had joint winners in both Canberra Isuzu and Peel Valley Isuzu.
After the award ceremony, Sprigg was eager to congratulate staff at the dealership.
“The first emotion I had was pride. Pride for the staff more than anything else,” he says.
“I just couldn’t wait to get back to the dealership to tell everybody and be with them.
“We’ve made some in-roads in the last four to five years to take the dealership to the next level in a challenging market.”
Sprigg attributes the dealership’s strong relationships with customers and the support of their IAL zone managers as key contributing factors to South West Isuzu’s success.
“We’re lucky to have a really stable zone group at the moment in Western Australial – sales, service, business and technical – and that shouldn’t be underestimated,” he says.
“It’s very much a partnership [with IAL] and we all want the same thing for our customers.
“We’re always working on ways to try and make customers feel part of the dealership, we have some very loyal, long-term customers…without them we wouldn’t have got the award.”
IAL director and chief operating officer Andrew Harbison congratulates all the winners, noting the healthy competition within the network.
“A huge congratulations to Darren and the team at South West Isuzu, as well as to the teams at Major Motors, Canberra Isuzu and Peel Valley Isuzu,” Harbison says.
“Our annual dealer awards continue to highlight the healthy competitive nature of the Isuzu Trucks dealer network, and all of us at IAL take great pride in their achievements.”
IAL director and chief of corporate services Paul Evans echoes Harbison’s sentiments.
“Being the leader of the Australian truck market simply isn’t possible without the commitment of our dealers and their teams,” Evans says.
“Our dealers are at the forefront of our business. They’re the touchpoint between customers and the Isuzu brand, and we note their consistent efforts in helping the brand grow from strength to strength, year-on-year.”