Leave it to PACCAR to provide unbeatable aftermarket support with quality products that are focused on improving customer uptime. PACCAR Parts’ latest trailer parts catalogue is a classic example of that dedication
PACCAR Parts has launched volume one of its new trailer catalogue. The comprehensive reference guide will cover all parts interpretation requirements for leading trailer parts suppliers through four volumes.
PACCAR Parts’ national sales and marketing manager Michael Long says the team is proud to have developed one of the most comprehensive reference tools in the market today for trailer parts needs.
“It will be a single point of reference for fleet managers, workshop mechanics, owner drivers and anyone working with trailers, no matter what the application,” he says.
“The easy-to-use format of the catalogue allows customers to quickly access exploded assembly drawings and the component reference table to help them quickly identify the parts they are looking for and get their trailer back on the road. Not only that, customers can be confident that all the parts listed in these catalogues will be available through PACCAR’s extensive network of dealers and TRP stores – currently standing at 60 locations Australia-wide.”
Quality is at the forefront of the PACCAR philosophy. The people at PACCAR understand the significant impact poor quality parts can have on customers’ uptime. As a result, PACCAR works with many of the world’s most recognised and trusted transport brands, ensuring that all components sold through the PACCAR network go through an extensive testing system to guarantee that its customers are receiving the highest quality parts for their fleet.
“PACCAR and its dealer network appreciate that if a customer’s truck or trailer is off the road for any reason the impact it has on their business can be big,” Long says.
“That’s why we do everything in our power to ensure we provide world-class technical support and parts availability. We believe PACCAR produces the best trucks on the market in Kenworth and DAF. However, our customers wouldn’t keep coming back if it wasn’t for the exceptional aftermarket support PACCAR and its network provides.
“PACCAR Parts has over 250,000 truck and trailer parts and accessories available through its extensive national network, but it’s not just about having parts available for purchase. The most important thing is having the part available at the dealer when the customer needs it. PACCAR Parts works with its dealer network using a class-leading inventory management system to ensure that parts are on the shelf at our dealerships 97 per cent of the time when our customers need them.
“Customer uptime is our number one focus at PACCAR Parts. This is about minimising the time from breakdown to getting a vehicle back on the road. One of the key components of minimising their time off the road is the need to identify the correct part upfront, allowing it to be ordered and in the customer’s hands as fast as possible. We are confident the new PACCAR Parts trailer catalogue will help satisfy this need in a quick and easy way for all customers in the industry.”