Insurance provider NTI is encouraging Queensland transport operators impacted by the ongoing Far North Queensland floods to lodge a claim as soon as safely possible and access complimentary trauma counselling.
Truck and marine operators in the region have already lodged claims, however many customers are still cut off from their homes or places of business due to the flooding.
Towns like the FNQ community of Cardwell were smashed with over 1200mm of rain over the first few days of February, with almost 500mm being dumped in a 24-hour period.
NTI Chief Claims Officer Alan Hasted says customers must prioritise their own safety and access support mechanisms as soon as they can.
“The number one priority now must be safety, and our thoughts are with everyone currently dealing with this flooding crisis,” Hasted says.
“While the focus is always the safety of people first, we know many customers will be concerned about recouping losses and resuming business operations as quickly as possible.
“We are encouraging anyone impacted to make a claim when appropriate. We’re also reminding our customers that trauma counselling is available for that additional support.”
Wet weather conditions are expected to continue for the foreseeable future. Transport are logistics operators are being encouraged to:
- Check road closures and weather conditions prior to any journeys
- Devise alternate driving routes to avoid impacted and high-risk areas
- Ensure all staff are aware of emergency procedures and have key contact details
- Where possible, obtain copies of important business documents including a Business Continuity Plan, and any back up files or server
- Only if safe to do so, move, store, or secure any vehicles, equipment, machinery, or cargo that has not yet been affected and may be exposed to this ongoing weather event.
NTI is also advising customers to share as much information as possible when lodging their claim, including the date, time and location of the weather event impacting them along with clear, detailed images of damaged items and water levels.
“Please continue to follow the advice of local SES and emergency crews and follow weather alerts and warnings from the Bureau of Meteorology,” Hasted says.
“Please know we are here to help whenever you are ready to make a claim.”
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