Scania unveils OnScene vehicle assistance app


Aim is to keep drivers and technicians safe at the roadside

Scania unveils OnScene vehicle assistance app
The app in use

 

Scania Australia has launched its OnScene application with a view to facilitating safety during roadside assistance operations.

The truckmaker underlines that the app provides a start-to-finish health and safety guide, in real time, that not only provides protection for technicians but allows greater transparency for operators and vehicle owners, understanding the cause and nature of the problem as well as the solution to getting the vehicle back into service.

It requires the technician to undertake a risk assessment before starting work on the vehicle, to ensure they are not putting themselves in undue danger at the side of the road, at night or in times of poor visibility.

"We operate a team of dedicated and experienced, highly-skilled Scania Assistance technicians from our eight company-owned branches located in capital cities who are able to use the Scania OnScene App, but we have also shared it with our independent authorised dealers who also operate roadside assistance vehicles," Scania Australia national network development manager Frances Sotogi said.

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Frances Sotogi

"The app collects significant amounts of information regarding each call-out, from identifying the vehicle, driver, owner, location, and the reason for the call.

"The Scania OnScene App maps the prospective journey, notes the time and distance involved and enables Scania Assistance to remotely monitor the technician’s progress on route, throughout the repair and the return to base or home, ensuring their safety.

"The technician fills in his starting location and destination, and checks in when arriving at the scene. They perform a risk assessment to determine if it is safe to work on the vehicle in-situ or if it needs to be towed to a workshop. The vehicle’s identity is confirmed, and the technician performs an initial diagnosis to determine if it can be repaired with the tools or parts on hand.

"When the repair is completed, the technician confirms this within the app and communication is despatched to all parties.

"Photos may be uploaded to app, identifying damage or the failed components. The call-out is completed when the technician confirms he has returned safely back to base or his home.

"At the end of the call-out incident there is a complete record of all the work undertaken already saved digitally, which reduces the amount of post-recovery work and form-filling the technician needs to do before returning home or to the branch or dealership."

 

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