Dandenong dealer gains Daimler Elite Support certification


Whitehorse Truck Centre latest to satisfy 129 customer service criteria

Dandenong dealer gains Daimler Elite Support certification
Daimler Truck and Bus Australia certifies Victorian dealership

 

Dandenong’s Whitehorse Truck Centre has become the 10th Elite Support certified dealer in the Daimler Truck and Bus Australia Pacific network.

Damiler says Elite Support is a joint initiative by the Daimler Truck and Bus and the Daimler Truck dealer network that delivers a new level of service for Mercedes-Benz, Freightliner and Fuso customers.

A key feature of the Elite Support is what Daimler calls express assessment, a service which ensures that within two hours of a service write-up, the dealer will communicate primary diagnosis, check parts availability, and provide an estimate of cost and repair time.

Daimler says that in order to gain the certification, dealerships must satisfy 129 criteria, including everything from customer amenities to workplace storage, all with the aim of boosting the experience of the customer.


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Whitehorse Truck Centre’s Aleisha Malcom and Mark Marshall were extremely pleased to hear the dealership has been successful.

"We could not be any prouder of our Elite Support journey and every single employee at Whitehorse Truck Centre," Marshall says.

"The team have put in a massive effort and we would not have made it to this milestone without the support of the whole dealership," Malcom says.

Whitehorse Truck Centre dealer principal Marcus Prato says the elite certification is part of the dealership’s continuous focus on improvement.

"We are always looking for ways to further boost the experience of all our valued customers and with Elite Support certification we are taking that experience to the next level," Prato adds.

Whitehorse Truck Centre has been serving commercial vehicle customers in Dandenong and surrounding areas for more than 60 years.

 

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