Excellence awards note added challenge of Covid restrictions on trade
Nine of the top-performing Isuzu Trucks dealerships in 2020 have been recognised with ‘Excellence’ awards.
Isuzu Australia Limited’s (IAL’s) dealer recognition program evaluates overall yearly performance, considering all areas of sales, customer satisfaction, staff training, business management, and service and parts.
The dealerships that rise to the top across these categories are awarded the badge of Isuzu Dealer ‘Excellence’.
Operating under Covid-19 restrictions for the greater part of the year, and facing an uncertain truck sales market, Isuzu’s national dealer network “kept their head down while working to keep loyal customers out on the road”.
IAL 2020 Dealer Excellence Winners are:
- North East Isuzu (SA)
- Major Motors (WA)
- Gold Coast Isuzu (QLD)
- Westar Truck Centre (VIC)
- Ballarat Isuzu (VIC)
- South West Isuzu (WA)
- Tracserv (NSW)
- Canberra Isuzu (NSW)
- Gippsland Truck Centre (VIC)
IAL chief operating officer Andrew Harbison says the large national dealer network had a critical role in maintaining Isuzu’s high standards.
How Isuzu marked 32 years at the top of the local market, here
“The yearly Dealer Excellence Program is an important initiative that encourages dealers to exceed expectations,” Harbison says.
“It is just one of the ways we ensure Isuzu customers get the very best customer service, aftersales support and truck expertise.
“Coming out of a year like 2020, it’s even more important to celebrate the success of our top performing dealerships.
“There have been tough conditions to wade through, but Isuzu Trucks maintained position as truck market leader in 2020 and even grew our share across segments in the market—and we acknowledge the large role our dealers had in securing this.
“We’re delighted to award these honours to our Top Nine and congratulate the broader dealer network in their commitment to promoting excellence in the field.”