Volvo 2019 Dealers of the Year announced


VGA awards gala celebrates individual and dealership achievements

Volvo 2019 Dealers of the Year announced
Truck Centre Western Australia's victorious representatives

 

Truck Centre Western Australia (TCWA) won the Volvo Group Australia (VGA) Metropolitan Dealer of the Year award for 2019.

Mackay-based Crokers Truck Centre won both Regional Dealer of the Year and National Customer Satisfaction Leader awards.

The awards were presented during the VGA’s annual dealer conference in Brisbane late last month.

Industry icon Max Winkless was on hand to receive the award for the Kewdale, Perth dealership.

"It’s a great honour to receive the award for Metropolitan Dealer of the Year," TCWA Dealer Principal Phil Winkless says.

"We are proud to be part of the VGA Dealer Network and the award is recognition for a year’s worth of hard work and customer commitment from our whole team.

"It will be tough but we will definitely be trying to go back to back in 2020."

Metropolitan and regional dealers are awarded on criteria that measures overall success as a result of sales, customer satisfaction, and aftermarket service, Volvo states.

Included in the awards presented was the Volvo Group Australia Services Incentive Program, rewarding dealerships on a points based system for their dedication to customers following the truck sale.

TCWA Kewdale topped the points for metropolitan dealers, while Crokers completed a hat-trick for the night as they shared regional and rural honours with Webster Trucks Devenport.


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Volvo Group Australia president and CEO Martin Merrick and Volvo Trucks International senior VP Per-Erik Lindström personally congratulated each winner.

"Volvo Group is committed to being our customers’ number one partner of choice through offering a premium customer experience, and tonight we have recognised the dealers who have lived and breathed that philosophy for the last 12 months" Merrick says.

"Our customers drive us to deliver more and the team and I are committed to exceed our customers’ expectations in 2020 and beyond."

VGA vice president services and retail development Tom Conlon handed each winner their award.

"2019 was another record year for Volvo Group Australia, and we recognise the hard work done by each dealer," Conlon says.

"Intrinsic to Volvo Group Australia’s success is our dealer network so it is fantastic that we dedicate a night to celebrating and recognising their achievements.

"All have achieved great results and the competition was intense, but the winners deserve a special mention and I would like to congratulate TCWA Kewdale and Crokers on a great 2019.

"I am looking forward to their success rolling on into 2020."

Volvo Financial Services also presented other awards to highlight individual and dealership achievements.

VFS managing director David McGuire presented Brett McAlister with the Regional Finance Manager of the Year award for his work with VGA affiliated dealerships in New South Wales, before VCV Sydney was awarded VFS Dealer of the Year.

Full Results:

Metropolitan Dealer of the Year: TCWA Kewdale

Regional Dealer of the Year: Crokers Truck Centre

National Leader Customer Satisfaction: Crokers Truck Centre

Aftersales Incentive Award:

A Class:
1. TCWA Kewdale
2. VCV Sydney Prestons
3. CMV Springvale

B Class:
1. Crokers Truck Centre
2. TCWA Spearwood
3. CMV Albury

C Class:
1. Webster Trucks Devenport
2. Webster Trucks Burnie
3. TCWA Geraldton

Volvo Financial Services Awards
Regional Finance Manager: Brett McAlister
Dealer of the Year: VCV Sydney
Second Place Dealer of the Year: TCWA and VCV Brisbane

  

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