Hino Australia consolidates parts and service superiority


Local operations recognised globally as premier distributor

Hino Australia consolidates parts and service superiority
President and COO Sam Takashi Suda (left) leading the contingent

 

Hino Australia has continued an impressive run, claiming the brand’s global Parts Department of the Year award for the 11th straight year alongside the Service Department of the Year for the eighth consecutive year.

Awarded by Hino Motors Limited in Japan, the judging criteria for both Hino awards comprises factors such as customer retention, parts growth and supply rates, customer management information and vehicle throughput, as well as dealership performance.

A key factor in Hino Australia’s success is its Hino Advantage program, it says, which includes an optional extended five-year warranty, financial services, 24/7 roadside assistance, fleet training, dedicated in-house customer truck centre, access to Hino genuine parts and accessories, and a three-year unlimited kilometre warranty on Hino Genuine Parts when installed by an authorised Hino Service Technician.


Read our review of the Hino 500 series, here


"Winning the double crown again is a huge accolade for our business in Australia and much appreciated recognition for all those who contribute every day to Hino’s success here," Hino Australia general manager of product support Greg Bleasel says.

"Hino Australia was the first, and remains the only, truck manufacturer in Australia to offer capped price service to customers, with an added benefit of an online calculator which enables the cost of an upcoming service interval to be easily calculated.

"Last year, we extended the capped price service program to include all trucks compliant with Euro 5 emission regulations, meaning customers pay less for servicing of the life of their truck.

"It’s this ‘customer first’ focus that was key to our victory as the 2018 Service Department of the Year, as well as receiving the additional honour of an Excellence Award.

"Eleven consecutive victories as the Parts Department of the Year are also the result of our ‘customer first’ approach, not least of all the realignment of our parts pricing model to deliver real savings to our customers.

"Hino Australia and our extensive dealer network place great emphasis on our customers and delivering to them what they need, in a timely manner, at a realistic price."

The Hino dealer network comprises over 60 dealerships and service centres across Australia.

 

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