Prestige and Newcastle lead Hino dealer winners


Pair makes a habit of taking out top dealership gongs

Prestige and Newcastle lead Hino dealer winners
L-R Megumu Yamashiki, Angelo Valerio, Sam (Takashi) Suda, Kevin Purcell, Steve Lotter

 

Australia’s leading Hino dealerships have received accolades at the company’s Dealer of the Year awards, held recently at Sydney’s Westin Hotel.

Among the 300 guests were new Hino Australia president and COO Sam (Takashi) Suda, Hino Motors Limited managing officer Megumu Yamashiki, and Supercars legend and Hino ambassador Neil Crompton, who was the master of ceremonies for the evening.

For the fourth consecutive year, the crown of Metropolitan Dealer of the Year was won by Victoria’s Prestige Hino (Dandenong) while the Regional Dealer of the Year title was claimed by Newcastle Hino for the fifth time, four of which were in the last six years.

Prestige Hino dealer principal of Angelo Valerio compliments his team on their exceptional performance in 2018.

"As I walk into the dealership each day I can see every employee is committed to our customers and to their team - our managers have done an exceptional job driving the performance culture each day," Valerio says. 

"I look forward to 2019, because if the last four years are any indication, our team will continue to improve on what we currently have to excel even further for Hino and our customers, which we hope will result in a sixth Dealer of the Year title for Prestige Hino."

Newcastle Hino dealer principal Kevin Purcell was delighted with the award.

"Our team is focused on being the best that we can possibly be, and to have our efforts recognised and applauded is awesome," Purcell says.

"I am immensely proud of everybody at Newcastle Hino and it is a continuing pleasure and privilege to lead such a committed group of people."


Read how Sam Suda returned to the Australian fold, here


Another addition to the trophy cabinet at Prestige Hino in Dandenong, Melbourne was the 2018 Salesperson of the Year award, which was won by the dealership’s Danny Timewell.

For the first year, the Customer Experience Awards were split between Sales and Service departments, and awarded at both a regional and metropolitan level.

Pacific Hino (Cairns) was successful in clinching the Customer Experience – Service award at a regional level while Sydney’s Adtrans Hino won the metropolitan title.

In the Customer Service – Sales segment, the metropolitan title was awarded to Prestige Hino and the regional crown went to Port Augusta’s Northpoint Hino.

In a nod to longevity of service, West Orange Motors was recognised for its 40 year partnership with Hino.

Hino Motor Sales Australia chairman and CEO Steve Lotter credited the brand’s excellent results to the strong dealership network and the efforts of the Hino Motor Sales Australia team.

"With an increase in sales of 17 per cent in 2018 compared with 2017, Hino outperformed the market, taking our market share to 15.8 per cent – likewise we achieved record results in both the service and parts divisions of the business," Lotter says.

"Our ongoing focus on the customer has translated to a continued high customer experience score which provides us with the strong foundation we require for further growth."

2018 Hino Dealer of the Year Results

Metropolitan Dealer of the Year: Prestige Hino, Dandenong

Regional Dealer of the Year: Newcastle Hino

Hino Financial Services Award: CMI Hino Adelaide

Customer Experience - Sales

Northpoint Hino, Port Augusta, South Australia (Regional Class)

Prestige Hino, Dandenong (Metropolitan Class)

Customer Experience - Service

Pacific Hino, Cairns (Regional Class)

Adtrans Hino, Smeaton Grange, Mascot and Gosford (Metropolitan Class)

Salesperson of the Year:

Danny Timewell, Prestige Hino, Melbourne

Sales Excellence (Metro):

GOLD – Prestige Hino, Dandenong

SILVER – Adtrans Hino, Smeaton Grange, Mascot and Gosford

BRONZE – WA Hino Sales & Service, Perth

Sales Excellence (Regional):

GOLD – Illawarra Hino

SILVER – Newcastle Hino 

BRONZE – Tait Motors, Goondiwindi

Parts Excellence (Metro):

GOLD – CMI Hino Melbourne

SILVER – Sci-Fleet Hino, Brisbane

BRONZE – WA Hino Sales & Service, Perth

Parts Excellence (Regional):

GOLD – Bunbury Trucks

SILVER – Pacific Hino

BRONZE – Sci-Fleet Hino Nerang

Service Excellence (Metro):

GOLD – CMI Hino Adelaide

SILVER – Prestige Hino, Dandenong

BRONZE – Adtrans Hino, Smeaton Grange, Mascot & Gosford

Service Excellence (Regional):

GOLD – Honeycombes Sales & Service, Townsville

SILVER – Coffs Harbour Hino, NSW

BRONZE – Bendigo Truck Centre, Victoria

 

 

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