MAN will use data collected from trucks to bolster after-sales care
MAN Truck & Bus has announced a plan to link all workshops and service centres worldwide through a digital platform, which it says will help it better manage after-sales processes in its commercial vehicle business.
The company will use the Digital Garage platform developed by Solera to develop new applications that will either run in the background or be offered through its existing RIO logistics platform.
The programs will link data from MAN vehicles to one centre, which the company said it would use to allow a better determination of the next necessary service date, or to allow for shorter overall workshop times.
“In the future, procedures involved when dropping off or picking up vehicles in the workshop – including associated processes like estimates – will be even faster and more accurate. Less time will be needed in the workshop; the costs incurred can be better calculated in advance,” the company said.
MAN Truck & Bus chief development officer Christian Kaiser said further digitisation of its after-sales business had a key part to play in the company’s aim to move beyond hardware to provide more intelligent and sustainable transportation solutions.
“It is in line with our strategy, which involves completely rethinking the world of transportation and logistics with strong partners by our side,” he said.
MAN added an assurance that all data would be collected in compliance with all existing data protection standards.
While ATN was unable to confirm any directly Solara operates in Australia under the brand name Audatex – which operates a web-based application called AudaWatch that enables repair shops ot interact with their customers in real time.