CMV Derrimut opening sees heavyweights jet in

By: Rob McKay

Volvo Group senior executives join CMV top brass and customers at huge official opening

CMV Derrimut opening sees heavyweights jet in
CMV Group MD Paul Crawford speaks at the grand opening in Derrimut


Volvo Trucks Australia president Peter Voorhoeve has dubbed CMV Truck & Bus’ new Derrimut facility as the largest such heavy vehicle dealership in the world.

The Derrimut Volvo, UD and Mack facility that can handle trucks and buses of all sizes has 123 bays in total, with Voorhoeve saying it tops the next biggest dealership, in the US.

"This is the benchmark, not only for Australia but also the world," Voorhoeve says, adding the investment was a statement in the future of the transport industry and confidence in the brands sold there.

The Volvo, Mack and UD dealership opened for business in August and is close to previous location but has just recently been officially opened.

MCV’s importance to the Volvo Group in Australia was reflected in the executives who flew into Melbourne for the event.

"Why? Because it’s a very important day," Voorhoeve says.

The ceremony attracted about 700 guests – including international luminaries, such as Volvo Trucks International (VTI) senior vice president Heléne Mellquist, UD Trucks Senior Vice President, International Sales Pierre Jean Verge Salamon and vice president of business control Bruce Keller representing Mack Trucks USA – who filled the entrance space comfortably.

It saw three trucks, one of each, and a bus chassis handed over to Australian Auto Logistics (UD), Trevor Gray Cartage Contactors (Mack), Quality Control Freight Management (Volvo) and Latrobe Valley Bus Lines.

Mellquist also underlined the point about the regard in which CMV is held by Volvo.

"The investment that CMV Truck & Bus has made into facilities such as this one, your commitment to providing care and quality that Volvo customers expect when buying one of your trucks, is what convinces us that we are a trusted partner with CMV. A partner who shares the same values as us," she says.

"Today, we are at the start of a paradigm shift which leads, in the long run, to a reshaped transport and logistics.

"Automated driving, electric mobility, connectivity, will not only radically transform the industry but also make it more sustainable than ever.

"Facilities like the one we are standing in today will be extremely important in ensuring we deliver on our current commitments while also preparing ourselves for the future."

The expression of warm feelings was reciprocated.

"It’s actually the products that give us the confidence to make this investment," CMV Group MD Paul Crawford says.

Crawford hailed its improvement in amenity, services and advice for customers and increased safety for staff.

The two-storey administration building sees offices on the first floor, which includes a cafeteria and a driver’s centre featuring lounge, sleeping and washing amenities plus screens showing progress of work on their vehicles.

The reception and customer-facing areas, including for parts and service, are on the ground floor in front of the work bays, as are service, workshop and parts managers, giving them close proximity to the action and interaction with customers.

Vehicle-handling IT involves number-plate recognition and CMV is looking to roll out tablet-style hand-held device holding the resultant information staff can greet drivers with as they arrive.

Computers track the workflow of individual trucks that are in for service or repairs and cameras allow for visual confirmation of which bays are not being utilised.

The workshops are divided into two wings, with technician and mechanics working two shifts a week day, less on Saturdays and not on Sundays, though roadside assist is 24/7.

Technicians switch between the brands to broaden product knowledge and flexibility, a move aided by common group engines, drivelines and transmissions.

Air-conditioned lunchrooms and amenities for technicians are located atop the gantry cranes.

As reports or repair orders are punched in, parts are set aside and transported by parts-buggies which then take away waste and used parts.

This function is set up for automation but that move awaits a reduction in software costs.

Headlight and sensor alignments are conducted at two PBS-capable pits equipped with fume suction devices.

The west wing is for jobs needing up to two days.

Its first section is for diagnostics, light mechanical work and brake testing.

The east wing holds three wash bays serviced by a 200,000 litre storage tank, along with the bus service area, parts, warranty, pre-delivery and truck trade-in handling area.

The firm is doing huge business in used trucks, with 125 vehicles dealt with in two months, but the hot market means finding stock is a struggle.

The facility handles 2.5 million part numbers, with a service index of 94 per cent, meaning only six per cent of the time will parts need to be sent for.

All this sits on an 80,000 square metre site, of which 20,000 is under cover.


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