New facilities better placed to serve customers in remote locations
Following on from news of the launch of an online shopping option, used truck parts retailer Truckline has announced further investments with the launch of two new Western Australia branches.
Truckline’s Bunbury branch has been relocated and includes a large, interactive showroom featuring an extensive product display, better parking facilities, an undercover loading area and large warehouse.
A brand new product distribution centre has also been built in the Perth suburb of Welshpool.
Truckline WA/SA territory business manager Brett Williams says the Welshpool facility has been strategically located to better serve their remote customers.
“With remote branches such as Kalgoorlie and Port Headland, this distribution centre will make a significant difference to delivery times for these branches in particular,” Williams says.
Products will now be shipped to Western Australian customers from Perth rather than the east coast.
Williams says that Truckline had outgrown its Bunbury branch, after being there for more than 20 years.
“Our product range and customer base are constantly expanding and it was time to make the move,” he says.
“With the size of the new facility we can hold a far greater range and inventory to support customer demand, as well as having a well-presented, modern environment improving the customers’ experience when coming to this facility.”
“It’s also exciting for our staff to be working in a state-of-the-art facility.”
Truckline has also recently opened a new branch in Eagle Farm, Queensland, replacing the Geebung branch.
General manager Mick Henderson says the new facilities are about delivering excellence in customer service and product availability.
“The Welshpool parts distribution centre is our first in Western Australia, and is in response to increasing demand for our products in that market,” Henderson says.
“Having a product distribution centre enables us to hold larger quantities of products, thus reducing our supply times and enabling us to be nimble and agile when comes to servicing our customers’ needs.”
Truckline now has a network of 24 stores to go with two distribution centres.