Customer services company celebrates 20-year milestone with highest earnings on record
The Scania Financial Services business has marked its 20th year with a record earning result of SEK 1 billion (A$170 million) in 2015.
Operating as a separate business for two decades, Scania’s president and CEO Henrik Henriksson says Scania Financial Services is key to providing customers with package solutions of products and services, such as insurance and financing.
“Being an integrated part of our customers’ business is the key to success,” Henriksson adds.
“We will achieve this by combining our product and service portfolios, to continue to find ways of improving profitability for our customers.”
This strategy has seen an eight per cent year-on-year growth in Scania’s customer finance portfolio, largely credited to market spread and the demand for insurance.
“We have a stable market penetration in Europe and are growing in emerging markets,” head of Scania Financial Services Koen Knoops says.
“For example, we have seen the effect of expanding our local presence in Asia by opening a regional office in Malaysia.”
On the insurance side, Henriksson says being competitive and demonstrating efficiency in management and repairs has played a major role.
“Our offer stands up well against other insurance alternatives in all regions and our customers perceive the advantages of tailored financing and insurance solutions for the transport industry,” he says.
“Such package solutions increase customer satisfaction, customer loyalty and generate business for our workshops.”
Last year saw Scania’s customer finance portfolio reached a record SEK 56.5 billion (A$9.44 billion), contributing to the company’s record operating income of SEK 1.04 million (A$0.17 million).