'Local repairer' level seen supporting more customers
Transport insurer NTI is expanding its national authorised repairer network by forming a ‘local repairers’ tier.
Aimed to work with the existing ‘premium repairer’ level, NTI hopes the move will reach more customers.
“Our addition of local repairers alongside our existing premium repairers answers the demand we’ve seen from customers for smaller, less technical or specialised repair jobs, in nearby locations,” NTI chief people and operations officer Kerrie Challenor says.
“There are similarities between premium and local repairers – such as automatic authorisation to begin repairs, an annual review to ensure they comply with our stringent criteria, a lifetime guarantee on repairs, and access to genuine parts thought NTI’s internal parts-purchasing team, just to name a few.
“The difference is in specialisation and technical expertise.
“Our premium repairers specialise in major mechanical and structural repairs, and vehicle recovery, for heavy vehicles, trailers and equipment, and our research shows that by being part of our network they can get trucks back on the road nine days faster than competitors.
“Local repairers are often well-known and respected workshops in their communities that have a reputation for delivering top-quality repairs for trucks and equipment. NTI is proud to support these local businesses.”
Read NTI’s warning to industry about impending heavy weather, here
Challenor explains that customers will now have even more options when choosing a repairer.
“Our role is to support Australian industry and businesses by providing access to experienced and quality repairers, while also helping to make these repairers more accessible to customers,” she says.
NTI says it brought on line both premium and local repairers recently, saying it was an
Indication there is “no slowing down for the transport and logistics industry following the peak of Covid-19 in 2020”.