The National Heavy Vehicle Regulator is celebrating a string of award wins at the Customer Service Institute of Australia’s (CSIA) Australian Services Excellence Awards.
The regulator was named the winner of the:
- Customer Service Organisation of the Year – Government/Not for Profit
- Customer Service Leader of the Year (Contact Centre Manager Brad Wells)
- Customer Service Executive of the Year (CEO Sal Petroccitto)
2024 represents the third year in a row the NHVR has been named the Customer Service Organisation of the Year in the Government/Not for Profit sector.
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“The award recognises the NHVR’s consistently high level of customer service delivered within a specific legislative and regulatory environment,” the regulator says.
“The collaborative efforts between the NHVR’s stakeholders, including customers, suppliers, and partners helps to accurately identify and meet the needs and expectations of the industry, promoting safety, productivity and efficiency.”
The NHVR also issued its congratulations to Sal Petroccitto and Brad Wells, who were also recognised with individual awards.
“NHVR CEO Sal Petroccitto OAM was announced at the winner of the Customer Service Executive of the Year,” it says.
“Sal’s award recognises his leadership and direction to drive customer centricity within the organisation to deliver improved customer outcomes.
“Contact Centre Manager Brad Mells was awarded the Service Champion award for Customer Service Leader of the Year.
“This award recognises the strong customer-centric culture Brad and the contact centre team have as frontline customer service professionals for the NHVR.
“The NHVR’s in-house contact centre continues to meet its goal of providing superior customer service to callers. Over 64,500 calls were answered in the last financial year, with the majority of callers (91 per cent) provided with assistance or a solution immediately.
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