National carrier Australia Post has opened its first next-generation post offices in Queensland in the lead up to the Christmas period.
The new-look modern post office is designed to make sending, collecting and returning parcels faster and more convenient for locals.
Located in the heart of Toowong in Brisbane and Broadbeach and Bundall on the Gold Coast, the new parcels post offices are dedicated to parcel services, allowing for a streamlined experience, helping customers get in and out quickly, with added flexibility through 24/7 self-serve options and secure 24/7 free Parcel Lockers.
With more than 80 per cent of Brisbane and Gold Coast households shopping online in the past year, AusPost says this new format will make it quicker and more seamless for locals to send, collect and return parcels.
Australia Post executive general manager of retail, brand and marketing Josh Bannister says the next-generation Post Office has been designed with flexibility and convenience at its core, ensuring Australia Post continues to service customers where and when they need it most.
“The number one reason a customer visits the Post Office is to collect a parcel, so we’re making that process faster and easier, at a time that suits them,” he says.
“We’ve officially entered the busiest shopping season of the year, and this new format helps customers send and collect parcels more efficiently than ever before.”
Toowong Parcels, Bundall Parcels and Broadbeach Parcels blend in-person assistance with convenient self-service options, including 24/7 access to secure Parcel Lockers.
Customers can collect or return online purchases around the clock, with 24/7 accessible vending machines stocked with packaging, stamps and other mailing essentials.
This next-generation format is designed to be flexible and scalable, with some featuring a smaller physical footprint but a highly efficient back-of-house setup to manage increased parcel volume.