DHL Express lifts lid on new $50 million Sydney facility

Warehouse and head office in firm’s largest Australian infrastructure investment

DHL Express lifts lid on new $50 million Sydney facility
DHL image of the new facility


DHL Express has opened a new $50 million, 8,600 square metre Sydney Service Centre it says represents the largest Australian infrastructure investment made by the German firm since it established a presence here in 1972.

The service centre is more than twice the size of the previous facility, and DHL notes it is equipped with the latest industry technology and designed for optimal shipment processing efficiency.

"Housed within a clear span uniform structure, it features an automated material handling system spanning 1.1 kilometres with a throughput capacity of 4,200 pieces per hour.

"A high speed dimensioning and weighing system with multi-sided cameras ensures continuous monitoring of all shipment processing activities.

"Inbound and outbound operations are facilitated by two automated scissor lifts, 380 square metres of castor decking and unit load device (ULD) in-feed and out-feed positions."

Further, more than 200 metres of automated distribution conveyors move processed shipments straight to 99 direct-load vehicle positions, enabling simultaneous loading of freight for courier delivery.

More on DHL's Altona transport hub, here

"This multi-million dollar investment is a true testament to DHL Express’ ongoing commitment to supporting the international expansion of Australian businesses," DHL Express Oceania CEO and Senior Vice President Gary Edstein says.

"Our new Sydney Service Centre has been designed with operational efficiency and productivity at the forefront, benefiting our customers with industry-leading service and enhanced access to international markets.

"Ahead of the curve, this facility will cater to projected Australian demand for express cross-border import and export services over the next ten years."

The facility has been designed to meet the internationally recognised Transported Asset Protection (TAPA) Level ‘A’ security certification, and features extensive closed circuit television (CCTV) and high-speed X-ray screening systems.

A new solar system installed to the Service Centre’s rooftop provides the ability to generate up to 30 per cent of the site’s annual energy needs.

Located on Coward Street in Mascot, DHL says it provides centralised access to key arterial thoroughfares and is only 3.2 kilometres to the company’s direct airside Sydney Gateway facility in the Sydney Airport Precinct.

It replaces the previous Sydney Service Centre at the airport, which will undergo repurposing works to serve as an extension to the Sydney Gateway facility.

Adjoining the facility is DHL Express Australia’s new country head office, a 3,700 square metre multi-storey office block for 200 employees undertaking head office and operations support functions.

DHL Express Australia’s new Sydney Service Centre follows significant infrastructure investments across the country in the past five years, including a new 3,200sqm office space for the company’s Brisbane Customer Contact Centre in 2019, the $3.6 million Gold Coast Service Centre in 2018, $1.8 million Canberra Service Centre in 2016, and $20 million Melbourne Gateway facility in 2015.


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