FedEx Express muscles up regionally on delivery

Interactive e-commerce solution said to allow retailers to provide extra flexibility to customers

FedEx Express muscles up regionally on delivery
Karen Reddington says e-commerce consumers view convenience as a necessity, not a luxury


Leading global delivery firm FedEx Express has launched new interactive e-commerce delivery solution in the Asia-Pacific region including Australia.

FedEx Delivery Manager aims to allow retailers to provide extra flexibility to their residential customers by allowing them to customize the schedule and location of their deliveries at no extra cost. FedEx Delivery Manager is now available in 41 markets globally.  

Recipients expecting inbound deliveries to their residence will receive a notification by SMS or email from FedEx upon shipment pickup, the company says.

They can choose to change the delivery instructions in a few simple steps via a secured website. It also allows FedEx to minimize delivery attempts to recipients who may not be home to receive deliveries.

"The last mile delivery capability is crucial to e-commerce as consumers today view convenience as a necessity and not a luxury," FedEx Express Asia Pacific president Karen Reddington.

"The flexible delivery options provided by FedEx Delivery Manager will give end-consumers the peace of mind and enhance their overall online shopping experience. This is crucial to businesses, especially SMEs, as this will help them meet customers’ expectations and stay ahead of the competition." 


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