Executive Changes, Transport News

Isuzu welcomes new aftersales boss

Long-term truck market leader Isuzu Australia Limited (IAL) has reaffirmed its customer-centric focus with the appointment of industry veteran Brett Stewart to the position of Head of Aftersales

Isuzu’s former National Service Manager and National Service Technical Manager, Brett Stewart, has taken on a new role as Head of Aftersales. 

Stewart, who has more than 30 years’ experience within a range of industry positions and more than 10 years with the Isuzu Trucks brand, will oversee the business’ customer facing elements of Parts and Service. 

Stewart started out in the heavy vehicle industry in the mid-1990s as an apprentice mechanic for a leading car manufacturer. 

With his apprenticeship complete he quickly found his way to the heavy vehicle industry and has been involved ever since, working in retail and fleet transport workshops before stepping up to management.  

Ben Lasry, IAL Head of Sales and Aftersales said Stewart’s unique experience at both ends of the spectrum made him an ideal choice for the crucial role of Head of Aftersales. 

“Brett’s experience in the road transport industry stands as an extremely valuable asset to Isuzu and he was a natural choice for this senior position within IAL,” Lasry says.   

“It’s no secret the Australian truck market has had a huge couple of years, with many additional trucks now on the road and operating across a range of applications. 

“Isuzu sales topped 13,360 units in 2022, an increase of 34.8 per cent over the past 12 months, so we’ve identified the need to give this area of our business the boost required to meet the aftersales and support needs of our many customers. 

“Having Brett in the seat instils a great deal of confidence and ultimately our customers will be the true beneficiaries of his knowledge and abilities.” 

Stewart says he is looking forward to bringing his experience to all levels of Isuzu’s new-look aftersales ecosystem.  

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“I have been involved with the heavy vehicle industry all my working life and understand the needs of customers from a post-purchase point of view,” he says 

“It’s all about building customer relationships, which can last years and many vehicle purchases.  

“Smashing sales records like Isuzu did in the past 12 months means significantly more customers to satisfy.  

“Heading-up this new business structure is a huge opportunity personally and positions IAL well for continued success whilst addressing growing pain challenges and future proofing our expansive dealer network.” 

Addressing these challenges,Lasry reaffirmed IAL’s focus on this area of the business from a customer viewpoint. 

“With demand for uptime being at the strongest the industry has ever seen, our realignment ensures we have the very best people and structures in place,” he says 

“In both Brett’s appointment and the amalgamation of the aftersales teams, our dealer network will get the assistance it needs whilst aligning outcomes closely with Isuzu’s customer-first support philosophy.  

“Complementing this overarching approach, we’ve also set up a stand-alone supply chain management division, providing better quality and more timely outcomes for the customer.”  

Having worked in roles across the spectrum, from sweeping the floor as an apprentice mechanic to rebuilding engines and managing a transport fleet,Stewart says he’s looking forward to a fresh challenge.   

“At the end of the day, if the wheels aren’t turning, our customers aren’t making money,” he says 

“I understand the need for good product, good people and outstanding relationships and that’s what Isuzu provides.” 

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