Amongst a busy year bolstering its product team, Isuzu Australia is also strengthening its strategic approach to parts management.
Isuzu currently houses over 3.5 million individual parts in a 15,000-square-metre National Parts Distribution Centre in Melbourne’s western suburbs.
The demand for parts has been driven to new heights thanks to recent national network expansion, including new dealership sites in Pakenham (Victoria), Bundaberg and Rockhampton (Queensland).
“With these new outlets and larger workshops coming online, dealers are increasing their stock levels to ensure they meet customer requirements,” IAL National Parts Sales Manager Joel Gledhill says.
Isuzu’s parts offering encompasses three critical lines: Genuine Parts developed and manufactured by Isuzu Motors Limited in Japan to the highest factory standards, Best Value Parts (BVP) for older models, and Isuzu Approved Parts from leading Original Equipment Manufacturers including Allison Transmission, Meritor, Eaton, and Hendrickson.
The new sites are all large facilities and add to a footprint of over 70 dealerships and Authorised Service and Parts Outlets (ASPOs) nationwide.
For Isuzu truck owners and fleet managers, this means replacement parts can be ordered and fitted to trucks in a highly efficient manner.
Gledhill says that Isuzu dealers carry between 60 to 70 days of stock availability depending on their location in Australia.
“Feeding the Isuzu network, our national parts distribution centre carries six months’ worth of stock to ensure a steady supply of parts,” he says.
Isuzu’s strategic network approach includes Isuzu owners receiving expert support from their local dealership and any dealership or ASPO across the country.
“Rather than letting the network grow randomly, Isuzu has a deliberate approach to where dealers and ASPOs are located, with the aim of allowing the customer to be within a few hours of a dealership along the journey of major highways,” he says.
“For example, a part can be fitted in Melbourne, and if that truck travels to Adelaide, Sydney, or even Cairns, Isuzu has a network of dealerships that can assist if needed.
Isuzu’s generous three-year warranty also add to peace of mind, covering genuine parts and labour when fitted at an authorised Isuzu dealership or ASPO.
Service agreements have further driven parts demand for Isuzu, with a 30 per cent uptick in scheduled cost packages and those pre-paid with initial truck purchases in 2024 over previous years.
Looking ahead to the 2025 new model line-up, Isuzu is preparing for increased parts demand.
“The new models are not just fresh on the outside; underneath, there is a raft of changes which we have taken into consideration,” Gledhill says.
“It’s a game-changer but we’re not leaving any stone unturned in our quest to keep Isuzu vehicles on the road and maximising customer uptime.”
“Importantly, we have the capacity to warehouse the stock at our national parts distribution centre and are ensuring all Isuzu dealers and ASPOs are prepared at their own premises.”
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