Toll nearly out of the woods after latest cyber breach

Progress on systems restoration follows recent ransomware and data theft hit

Toll nearly out of the woods after latest cyber breach
Toll has nearly completed its 'Nefilim' cyberattack recovery


Toll Group reports it is close to seeing the back of its latest cybersecurity troubles following progress on the restoration of its key online systems.

Nearly a month after the logistics giant disclosed it was battling second major ransomware attack this year, culminating in the theft and leaking of certain personal data on the dark web, it reports the following:

  • MyToll customers can now access most features
  • Track and Trace is now available for a number of services including for Priority customers, with historical data being progressively uploaded 
  • in its Global Forwarding business, systems tests have been completed and CargoWise One access is restores across Toll’s global network
  • Toll has started the process of re-establishing electronic data interchange connections with customers, on a phased basis
  • Most customer-facing applications for its contract logistics customers are up and running, as testing is finalised with customers.

"We thank everyone for their support and patience during this period as we finalise the full resumption of services across Toll’s global network," the company says.

Japan Post recently acknlowledged the cyber impacts on Toll's bottom line

Earlier, it had condemned the actions of cybercriminals after investigations established some of the information stolen from its servers as part of the ‘Nefilim’ ransomware breach had been leaked to the dark web.

That included files on past and present employees in countries, including Australia and New Zealand, containing details such as name, residential address, age or birthdate, and payroll information such as salary, superannuation and tax file number.

"There is no evidence at this stage that the information in question has been taken," Toll notes.

"As part of this, we have engaged the services of a leading provider of identity and cybersecurity solutions to ensure that impacted people are provided with the appropriate support and data protection measures."

"Toll condemns in the strongest possible terms the actions of the cyber criminals, and we apologise to our people for the concern and inconvenience this situation may be causing them."

The company has not divulged information on safeguards to prevent future attacks but its experience – and that of other big firms in Australia – has prompted various expert and government cautions on the growing prevalence of cybercrime in the corporate sector.


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