Toll services impacted by cyber security incident

Number of IT systems shut down in response to suspected breach

Toll services impacted by cyber security incident
Toll's IT systems have been hit by a suspected breach


Toll Group has shut down a number of its IT systems following a suspected cyber security incident.

It has reportedly faced issues since Friday January 31, with group web pages displaying a warning message.

"As a precautionary measure, Toll has made the decision to shut down a number of systems in response to a suspected cyber security incident," the statement says.

 "We are investigating the root cause to resolve the issue.

"We expect several Toll customer-facing applications to be impacted as a result.

"Our immediate priority is to resume services to impacted customers as soon as possible.

"We will continue to provide regular updates."

Its MyToll portal remains down on Monday. It notes some Toll Online services are unavailable "due to an unexpected outage", including:

  • Track n Trace/POD/Finance Images (Toll Contract Logistics)
  • Track and Trace (Toll Contract Logistics)

Thomas Knudsen replaced Michael Byrne as Toll managing director this year

UPDATE: A Toll spokesperson says IT teams are currently working with global cyber security experts to resolve the issue.

"Toll is making progress with our recovery activities to restore our systems and Toll customer-facing applications.

"Our immediate focus is on bringing our systems back online in a controlled and secure manner.

"Business continuity plans have been activated to maintain customer service and operations.

"Staying focused on customers remains at the forefront of Toll’s priorities as we restore our services and we sincerely apologise for any inconvenience caused.

"We want to thank our customers for their patience and support."



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