Website and helpline set up to help hay transporters make sure they don't run foul of NSW's Road and Maritime Services
New South Wales’ Road and Maritime Services (RMS) department has launched a new website to make it easier for transport operators to help drought-affected communities in the state.
Last month the NSW government introduced an exemption notice, allowing some vehicles to transporting hay to drought-affected areas without needing to apply for a permit to do so.
Check out our story from the time here
RMS director of freight Susie Mackay says a dedicated helpline and new website, available here, will help to give operators peace of mind that they are operating in the conditions of the notice.
“We strongly encourage operators to call the toll free helpline on 1800 952 292 to speak to an advisor before they travel,” she says.
“It is vital we get these drought relieving supplies through to farmers, but it is also equally vital we ensure the safety of transport operators and all road users as well.”
Mackay says RMS had found operators who breached loading regulations, saying they had to be directed to fix the problems before travelling further.
“We don’t want unsafe situations on our roads and we don’t want to get in the way of moving feed efficiently but we do need to be assured this feed is being transported and delivered to farms as safely and efficiently as possible,” she says.
“The website and helpline are not just for first-time operators but also for seasoned transporters, as recent changes mean they can move more with each truck than they have been able to previously.”
“All transporters are strongly encouraged to jump on the phone before each trip to ensure they are up to date with the extra assistance measures.”
Operators may also use the National Heavy Vehicle Regulator (NHVR) Portal to apply for high productivity vehicle access, RMS says.
Drought applications are being prioritised through the NHVR portal, link here, by including the word DROUGHT in the reference section of the application. Permit application fees are being refunded for drought applications.
Further information about what can be done to help drought-affected communities can be found at the NSW government’s drought response webpage, available here.