After-sales service in NSW, Vic to authorised workshops after Campbellfield arm closes
Graham Lusty Trailers (GLT) will authorise up to 12 workshops to carry out after sales service in Victoria and New South Wales after announcing plans to close its workshop in Campbellfield, Victoria.
While the Campbellfield facility was set up to build new trailers when it opened four years ago, the company had found that customers were depending on it more for servicing and maintenance.
But GLT managing director James Yerbury says the facility was being underused by the company’s customers, who were spread more widely throughout Victoria and southern NSW.
“We have listened to our customers and created a flexible way to service their needs,” Yerbury says.
The proposed workshops will be located closer to the operational areas of the company’s customer base, while an experienced mobile field technician will be available to handle any particularly specialised repairs.
GLT plans to roll out the strategy throughout April as the Campbellfield facility is taken offline, though some of the workshops are already up and running.
The company will retain its strong output from its Brisbane facility, which CEO Graham Lusty said was able to retain high levels of build quality despite growing demand.
“The new service network will be more effective and efficient at handling GLT customers’ needs then one single location within Melbourne,” Lusty says.