Zoom2u grabs PETstock delivery deal


Three-hour delivery offering and successful trial sees Zoom2u deliver pet goods

Zoom2u grabs PETstock delivery deal
PETstock general manager multi-channel Andrew Gibbs (left), and Zoom2u CEO Steve Orenstein.

 

Courier service Zoom2u has announced a deal with pet speciality retailer PETstock to facilitate customer deliveries in metropolitan Sydney and Melbourne.

The agreement sees Zoom2u become the standard delivery option for its clientele across the major cities and makes plans for an expansion into Adelaide, Canberra and Perth by October.

The deal will also see Zoom2u transfer products between PETstocks’ 130 stores in Australia and New Zealand for customer convenience.

No fiancial details were disclosed.

Coming of the back a four-week trial in Sydney and Melbourne, PETstock general manager multi-channel Andrew Gibbs says customers will now be able to realise three-hour delivery and same-day service for $15.

"Like many retailers, aligning freight timelines across Australia with customer expectations can be a challenge," he says.

"This coupled with many standard freight delivery times, which have got longer in the past year, has meant that the delivery of our products is not matching the customer experience online."

Gibbs says the June trial involving five stores was well received.

"We found the service popular and customers loved the experience," he says.

Removing the need to visit a collection point, and allowing customers to follow the delivery via a smartphone in real-time, Gibbs says the trial "exceeded customer expectations."

Founder and CEO of Zoom2u Steve Orenstein says PETstock was "hamstrung because the convenience and speed of ordering online hasn’t been matched by an efficient national delivery service."

"If the item is difficult for the customer to receive or takes them time to find or chase, they’re unlikely to use that service again," he says.

In a continuance away from the sporadic small business and consumer base that Zoom2u started with, the deal with PETstock follows agreements with Greyhound Australia and Menulog as regular delivery work for the service’s network of vans, bikes, cars and motorcycles.

Launched in 2014, Zoom2u has seen significant investment over its short journey. It has also facilitated a takeover, acquiring rival Fetchh in March

 

 

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