NHVR launches online tracking tool

Pilot program will allow customers to check the progress of their road access applications anytime and from anywhere

NHVR launches online tracking tool
NHVR CEO Sal Petroccito

The National Heavy Vehicle Regulator (NHVR) is taking part of its operation online, with a new application tracker now available to those applying for road access.

The AccessCONNECT program provides users with 24-hour access to the progression of their requests. NHVR CEO Sal Petroccito says the regulator is looking to offer an improved level of service to all clients.

"We have been listening to industry about how we could improve our services and know that the application tracker will make it easier for every customer to track their road access application from any location at any time of the day," he says.

"This tool is also helping us to improve our current performance while will we work on the development of the new system – which will see the application tracker as a key function."

The pilot program is being tested in the first instance by a group of volunteer industry representatives, including staff of AgForce Queensland, Cotton Australia, Dennis Transport and L Arthur.

Once the pilot application tracker is fully operational with the industry volunteers, the NHVR plans to schedule a wider rollout of the online tracking tool.

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