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Haigh’s overcomes pallet problem with CHEP

Chocolate maker introduces new asset management system to keep track of pallets

April 2, 2012

Adelaide-based chocolate maker Haigh’s Chocolates has implemented a new asset management system to keep track of its pallets.

The company called in CHEP after it realised it was receiving pallets from its suppliers that were not always being transferred onto its account.

A Haigh’s distribution centre supervisor, David Elliot, says the company manages 600 to 800 pallets with 100 to 120 transfers through the warehouse every week – twice that at Christmas and Easter.

“When we were getting the CHEP account in, and we checked our pallets, we found we had more pallets than what we were being invoiced for. In warehousing terms, it’s just good governance to ensure the stock you hold matches your invoice,” Elliot says.

Under the deal, CHEP conducts a pallet count each month for Haigh’s to check what has come in against the dockets and also sorts out any discrepancies.

Elliot says Haigh’s now knows there are enough pallets in the company’s manufacturing warehouses to meet demand for outgoing goods.

“We’ve seen much quicker and more permanent responses to remedying discrepancies on our account,” Elliot says.

“Also, simple strategies such as tagging and tracking pallets have helped us locate our assets and make our logistics process more effective.

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