Japanese truck company Hino has lauded the talents of its Hino Australia team at its 2023 international awards
Hino Australia has done it again.
For the 15th year in a row Japanese truck manufacturer Hino Motors Ltd has bestowed the Parts Department of the Year Award on Hino Australia’s team.
It has also named Hino Australia as having the Service Department of the Year for the 12th year consecutively.
Hino Australia vice-president of Product Support Greg Bleasel says the awards showed the strong relationships his business had with its clients.
“These accolades, in addition to receiving the Parts Excellence Award for the third time, reinforce the outstanding commitment that our tireless team of dealers and head office staff have to our customers,” Bleasel says.
The Parts Excellence Award is awarded to a small number of distributors that demonstrated overall excellence including ensuring a consistently high supply of parts to dealerships and customers.
“Featuring innovative technology and almost twice the capacity of the previous facility, our new Parts Distribution Centre (PDC) provides us with the flexibility to further improve efficiencies with the distribution of Hino Genuine Parts to our dealer network, providing our customers with even higher levels of support and service,” Bleasel says.
“The PDC, which opened in 2021, has again facilitated record-breaking part sales growth of 15% year-on-year. Its increased capacity allows us to store a wider range of Hino Genuine Parts, including larger components such as engines and cab assemblies.”
On the service side, Bleasel says the business is committed to ensuring its technical staff have consistent training to remain up to date on how to best service and repair the Hino product range.
“Importantly, there has been a strong emphasis recently on Hybrid Electric training to support the significant increase of 300 Series Hybrid Electric sales over the past 12 months,” Bleasel says.
“Recruitment and retention of local and overseas technicians remains a key focus for Hino Australia, and we encourage qualified and aspiring technicians to contact their local dealership to discuss employment opportunities.”
He says the awards were great incentive for the team to keep building on its strengths.
“We are proud to again receive these awards and they will continue to motivate us to constantly improve.”