Newcastle branch of the Gilbert and Roach truck dealership chain is the 2011 Kenworth Dealer of the Year
March 1, 2012
The Newcastle branch of the Gilbert and Roach truck dealership chain is the 2011 Kenworth Dealer of the Year.
The award was presented by PACCAR Australia Managing Director Joe Rizzo at the annual dealer awards. He praised the dealership for its efforts in the five areas of judging covering everything from truck sales to general dealership performance and customer service.
Rizzo says the dealership, which first started selling Kenworth trucks in 1981, sets an “excellent example” and has received a number of awards from PACCAR for both truck and spare parts sales.
The Newcastle branch covers the Hunter Valley region, including south to Gosford north to Taree and Merriwa on the western side.
General Manager of Gilbert and Roach Tony Cox says the award is a reflection of the dedication to customer service of all staff at the branch.
As well as the new truck sales department, the branch has an 18-bay service centre, all drive-through with 10 bays able to accommodate B-doubles, and also offers a 24-hour emergency breakdown service.