FedEx Express launches paperless shipping solution for local businesses

FedEx Express has announced that it is expanding customer experience for shippers in rural and regional Australia with its FedEx Ship Manager Lite (FSML) mobile device app. 

FedEx says that local businesses and e-tailors across Australia can now enjoy efficient and convenient paperless shipping service just in time for the busy year-end shopping season. 

“Given the challenging market environment, small businesses, retailers and e-tailers are striving to provide enhanced shopping experiences for their customers during the festive season,” FedEx Australasia vice president Peter Langley says. 

“In response, we are providing digital tools to make it easy, simple and convenient for them to ship with FedEx. 

“With our digital intelligence, we are creating differentiated solutions to support the growth of local businesses tapping cross-border opportunities.  

“FedEx will continue to transform how we deliver service excellence through innovation and digitisation.” 

The introduction of FSML to Australia follows the launch of FedEx’s Ship Manager (FSM) and its Picture Proof of Delivery for local businesses. FedEx says both digital solutions enable businesses to focus on growing their business during the holiday months. 

FedEx says it is simplifying the shipping process and helping retailers accelerate deliveries for its customers to cope with the holiday season. 

FedEx says it’s also building its e-commerce offerings and adding a wide range of solutions. This includes B2B marketplace integration through FedEx Compatible and Alliances programs. 

Customisable last-mile delivery options plus direct messaging and convenient tracking through digital tools like FedEx Delivery Manager International are also available. FedEx says the device gives consumers assurance that packages have been delivered to their doorstep. 

The FSML courier pick-up service enhancement is available to FedEx account holders and guest shippers in Australia.