Isuzu Australia Limited (IAL) has recognised its most high-performing dealers in what was another historically strong year of sales for the company, with Ballarat Isuzu taking home all three major awards.
Its recent Dealer of the Year awards, which was held in Melbourne, recognised the company’s top performers in its highly competitive dealer network, which spans over 70 sites nationwide.
New vehicle sales were not the only barometer for success according to IAL, which says priorities were also focused on all facets of a dealer business including customer care, staff training inventory management, service support and parts supply.
Ballarat Isuzu was named the Sales Dealer of the Year and Service Dealer of the Year outright and shared the Parts Dealer of the Year with Geelong Isuzu.
It also, fittingly, was named the overall Isuzu Dealer of the Year for 2024, in what is the third consecutive win for the dealership – and seventh overall.
“This is the result of the work the team does on a daily basis, so it means a lot to me and a lot to them as well,” said Dealer Principal Ian Deacon says.
“I’m really proud of our performance over the past 12 months. With the opening of the new site in July last year, we have been incredibly busy, so a lot of work has been done to achieve these awards.
“Ultimately, it’s always about the customer and their experience—if you can get that right, you get the desired results.”
IAL Head of Network Development, Nathan Ton, praised the company’s entire dealer network for another high-performing year.
“These awards validate the dealers’ work to ensure customers have the right truck, the best sales service and outstanding aftersales support that keeps them on the road,” Ton says.
“As we have seen the need for heavy vehicles across the breadth of Australian industry has broadly maintained its momentum throughout 2024.
“Our congratulations go out to Ian Deacon, who leads an outstanding team that embodies a customer focus and commitment to growth that makes the Isuzu Trucks brand proud in the Ballarat region.
“IAL continues to work with the Network to look at opportunities for even better coverage and to maximise the benefits for customers.”
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