National carrier Australia Post has unveiled its first parcels post office in Canberra ahead of the busy shopping season.
The modern format post office is designed to make sending, collecting and returning parcels faster and more convenient for locals.
The new site is located in Mitchell, providing a streamlined experience that helps customers get in and out quickly through 24/7 self-serve options and secure free parcel lockers.
Australia Post executive general manager of retail, brand and marketing Josh Bannister says Australia Post Parcels has been designed with flexibility and convenience at its core, ensuring Australia Post continues to service customers where and when they need it most.
“The number one reason a customer visits the post office is to collect a parcel, so we’re making it easier and quicker to collect and send parcels at a time that suits them, especially as we head into the year’s busiest shopping season,” Bannister says.
Mitchell Parcels blends in-person assistance with convenient self-service options, including 24/7 access to secure parcel lockers. Customers can collect or return online purchases around the clock, with 24/7 accessible vending machines stocked with packaging, stamps and other mailing essentials.
This next-generation format is designed to be flexible and scalable, with some featuring a smaller physical footprint but a highly efficient back-of-house setup to manage increased parcel volume.
Australia Post has also announced last sending dates ahead of Christmas:
- Parcel Post: Friday 19 December (most destinations within Australia)
- Express Post: Tuesday 23 December
- Letters and cards: Tuesday 16 December for interstate deliveries
The carrier says people sending to or from Western Australia, Northen Territory, Tasmania, or regional and remote locations should allow a few extra days.