Logistics News

Asciano set for IT overhaul

Asciano will overhaul its IT systems in a bid to improve service delivery and customer interaction

September 24, 2012

Australian port and rail operator Asciano is set for an IT overhaul to improve service delivery and customer interaction.

According to Asciano, the 18-month program, announced last week, will transform Asciano’s end-of-life infrastructure into ‘highly available’ IT systems.

Asciano says
the company
will also rationalise and update its key enterprise resource planning (ERP), maintenance and terminal operating systems to the latest versions with key enhancements to improve optimisation and efficiency.

“Asciano IT will retain the responsibility for the delivery of ICT services across its businesses while leveraging the capabilities of key partners to create a leading technology environment,” an Asciano statement says.

As part of the upgrade, Asciano has partnered with leading provider Fujitsu Australia to acquire a suite of cloud services including desktop infrastructure, messaging, collaboration, unified communications and database services.

Under a
five-year contract, Fujitsu will provide consulting services and on demand services on a usage basis.

Services will include virtual desktop implementation and replacement of all existing hardware including phones, desktop computers and other end user devices.

Services will also include a single email and messaging system across Asciano and its Divisions using the latest Microsoft Exchange and Office products, collaboration, document management, search capabilities across all of Asciano’s information assets, improved communications platforms across the geographically diverse organisation, integrating desktop, voice video and messaging.

“The guiding principle for the new service is to deliver faster and more flexible systems and services which are not only better tailored to suit the ways in which our people work but create an ecosystem to enhance Asciano innovation,” Asciano Chief Information Officer Kelvin McGrath says.

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